Important Update: Our thoughts are with everyone affected by the recent hurricanes. Agents and insureds with claims should contact us at 888-239-3909 or visit our claims page for more information.
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Navigating the Aftermath: A Guide to Hurricane Damage Claims

Topics: Agent Resources Industry News Small Business Advice Small Business

Experiencing a hurricane is an unsettling event that leaves a lasting impression on those who experience it. The aftermath, especially the process of filing an insurance claim, can add a layer of stress. Here's a guide to streamline your insurance claim process after a hurricane, ensuring you're well-prepared and can recover more swiftly.

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1. Document the Damage Thoroughly:
  • Secure Your Property: Take immediate steps to prevent further damage. This may involve securing loose objects or covering exposed areas, such as broken windows. Always prioritize safety, avoiding sharp debris, and wearing protective gear.
  •  Document the Damage: Use photography or videography to document the damage from various angles and perspectives. Ensure that you capture both wide views and detailed shots. If available, include pre-storm photos for comparison.
  • Compile a Detailed Inventory: Keep a comprehensive list of damaged or lost items. Include any available receipts, warranties, and purchase dates to support your claim.
2. Understand Your Coverage
  • Deep Dive into Your Coverages: In many cases, Flood policies are written separately from the Property coverage policies that cover other perils. Be sure to gather all coverage you may have for your business.
  • Understand Your Policy: Take time to review the specifics of your policy, including coverage limits and deductibles.
  • Identify What's Covered: Clarify which types of damage your policy covers.
  • Know the Exclusions: Be aware of any policy exclusions or limitations.
 
3. Promptly Contact Your Insurance Provider
  • Be ready with essential information, such as your policy number and a concise description of the damage. Prompt communication is critical to a smooth claim process.
  • In some cases, you may need to report your claim to multiple companies if the coverage is split by peril such as flood or wind.
  • Let us know what you need. We have teams with specialized skillsets here to help along with numerous vendor partners that can assist you with your mitigation or rebuild efforts.
 
4. Work Collaboratively with the Claims Adjuster
  • Provide us with best way to contact you, along with a detailed description of what happened and all items that were affected by the storm.
  • Allow for Inspection: Facilitate the adjuster's in-person damage assessment.
  • Provide Documentation: Have all relevant documents at hand for the adjuster, such as repair estimates, contact information for mitigation companies or contractors, or business records such as lease agreements or financial statements.
  • Engage in Conversation: Feel free to ask questions to understand any unclear terms or conditions.
  • Maintain Communication: Keep in touch with your adjuster to avoid delays in the claim process.
Additional Tips
  • Keep a Detailed Record: Log all interactions with your insurance provider, noting dates, times, and the names of the individuals you've communicated with.
  • Explore Temporary Solutions: If the hurricane has halted your business operations, consider alternative arrangements like renting a temporary workspace or adopting remote work strategies.
  • Stay Organized: Keep a dedicated file for all pertinent documents, including photographs, receipts, and any communication with your insurance company.
Following these steps can help you navigate the complexities of filing a hurricane damage claim more effectively. This approach not only facilitates a smoother claim process but also helps mitigate the financial repercussions of hurricane damage on your business.
 
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