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AmTrust Claims

Start your claim with confidence. Our team is here to support you every step of the way. 

REPORT A CLAIM
Hurricane Helene Claims

AmTrust is Here to Help

The hurricane season has impacted thousands of businesses from Florida’s Gulf Coast to the Appalachian Mountains in North Carolina to points as far north as Ohio. As critical infrastructure comes back online, AmTrust is here to offer help with claims, recovery and the rebuilding process.  

Partner Resources
AmTrust has partnered with reputable companies to help with water, fire, and smoke mitigation, roof tarping and other services in this time of need. Download the Property Resources Network to get started.*

*Legal disclaimer: These services are available to AmTrust insureds who have covered losses.
Property Resources Network

About AmTrust Claims

AmTrust prides itself on handling claims with accuracy and efficiency. Our experienced staff understands that a timely claims resolution is important for all parties involved. Our claims philosophy is rooted in our overarching commitment to providing our policyholders high-quality service in a timely fashion. 

We have maintained one of the lowest cases-per-adjuster ratios in the insurance industry, enabling our claims team to give our policyholders the individual attention they deserve. We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly. 

By leveraging our comprehensive internal resources such as our staff counsel, special investigation, and managed care team we deliver optimal claim outcomes.  AmTrust prides itself on our strong technical oversight, internal talent pipeline and continued technical investment. 
 

CONTACT CLAIMS

Report a Claim

Agent Claims Status

Send Documentation for an Existing Claim

National Medical Provider Directory

California Medical Provider Directory

Customer Claims Kit
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A Small Business Owner's Story

AmTrust Customer Benefits

AmTrust Claims Department offers many benefits to our insureds

  • 24/7 call center, staffed by claims operators, allowing claimants, policyholders and producers to speak with a live person
  • Injured employees, medical providers and others are paid without delay
  • Return-to-work options are initiated through a joint effort among the employer, physician and injured employee
  • Each business segment is supported by a senior position with a high level of experience
  • Preferred One Source Repair Program streamlines claims handling for automobile repairs through quality, authorized collision repair facilities across the country
Watch our video, "An Unbelievable Morning," based on a real claim!
  • AmCares

    AmCares

    AmCares® is a 24/7 nurse line available to injured employees where nurses use nationally recognized triage guidelines to identify the appropriate level of care for an injured employee:
    • Self-care
    • Telemedicine
    • Occupational Clinic
    • Urgent Care
    • Emergency Room
    Nurses speak both English and Spanish, other languages available as needed.
    LEARN MORE
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    Managed Care Video

    AmTrust Managed Care Program

    AmTrust’s Managed Care Program is there for you and your team when you need us. Our experienced claims adjusters partner with medical case managers to ensure the best possible outcome for an injured employee. We offer the right level of care when it’s needed most, creating individualized treatment plans that allow for the employee’s return to work as soon as medically possible – and improve their overall quality of life.

    Our Managed Care Program is just one more reason to trust AmTrust for all your small business insurance needs.

  • URAC Accredited in Wokers' Compensation

    AmTrust is now accredited by URAC, the independent leader in promoting healthcare quality through leadership, accreditation, measurement, and innovation, in Workers’ Compensation Utilization Management.

    The AmTrust Managed Care Program strives for industry-leading results built on integrity, strong collaboration, communication, and partnership. The URAC’s Workers’ Compensation Utilization Management Accreditation demonstrates our commitment to quality and adherence to nationally recognized guidelines.

    Contact Claims: 888-239-3909

    Our claims center is staffed with specialists who are there to assist when you have reported an incident.


    General Correspondence

    Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence/email subject line. 

    AmTrust North America Inc.  
    P.O. Box 89404 
    Cleveland, OH  44101 


    Report a Claim

    Learn how to report your claim.
    Report a claim


    Claims Payments to AmTrust

    Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence. 

    AmTrust North America Inc.  
    P.O. Box 5876 
    Cleveland, OH  44101 
      
    All Claim Overnight/Express Mail Address 
    800 Superior Ave E., 20th Floor 
    Cleveland, OH 44114 
    Certain claims might qualify for SMS Texting communication for ease of reporting and follow up.
    Payments & Billing Options
    Medical Providers and Vendors
    Enroll to Receive ACH Payments
    With ACH payments, you will receive aggregate payment(s) issued daily, along with an electronic remittance advice listing the invoice number, claim number, and dollar amount deposited into your account. EOB(s) will be sent via a separate email attached as a PDF. If the attachment is too large to send via email, a paper copy will be mailed to you. 

    To take advantage of this new payment method, please complete the accompanying ACH enrollment form and provide the following required documents:
    • Signed and dated W9
    • Bank Verification Document (BVD) — Either a voided check, letter from the bank or top portion of a bank statement
    • Completed ACH Enrollment Form
    Note: If you provide AmTrust with multiple services with multiple, Tax Identification Number (TIN), an ACH form must be completed for each TIN.

    Please return the completed ACH form, BVD, and W-9 to ClaimsACH@amtrustgroup.com. 
    Enroll to Electronic Billing
    AmTrust partners with Data Dimensions, a leading provider of e-Billing solutions, to offer a fast, effective, and streamlined e-Billing service for its medical providers and carriers. Data Dimensions acts as a clearinghouse that recieves, validates, and delivers the e-Bills between the medical providers and the carriers, using a secure and standardized platform. 

    To take advantage of this new billing method, please click on the link to enroll with Data Dimensions as your clearing house.
    • Link to Enroll: AmTrust - Data Dimensions
    • AmTrust Payor ID Direct with Data Dimensions: WP113
    • However, if you are seeking to submit EDI through someone other than Data Dimensions, please check with our trading partner to see if they have assigned a different (but still valid) Payor ID to this route

    Login to AmTrust Online

    Different claims require additional information.

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