Contact AmTrust Claims Department

About AmTrust Claims

AmTrust prides itself on handling claims with accuracy and efficiency. Our experienced staff understands that a timely claims resolution is important for all parties involved. Our claims philosophy is rooted in our overarching commitment to providing our policyholders high-quality service in a timely fashion.

We have maintained one of the lowest cases-per-adjuster ratios in the insurance industry, enabling our claims team to give our policyholders the individual attention they deserve. We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly.

By leveraging our comprehensive internal resources such as our staff counsel, special investigation, and managed care team we deliver optimal claim outcomes. AmTrust prides itself on our strong technical oversight, internal talent pipeline and continued technical investment.

CONTACT CLAIMS

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AmTrust Claims Department offers many benefits to our insureds

24/7 call center, staffed by claims operators, allowing claimants, policyholders and producers to speak with a live person
Injured employees, medical providers and others are paid without delay
Return-to-work options are initiated through a joint effort among the employer, physician and injured employee
Each business segment is supported by a senior position with a high level of experience
Preferred One Source Repair Program streamlines claims handling for automobile repairs through quality, authorized collision repair facilities across the country

Watch our video, "An Unbelievable Morning," based on a real claim!

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AmCares
AmCares® is a 24/7 nurse line available to injured employees where nurses use nationally recognized triage guidelines to identify the appropriate level of care for an injured employee:

Self-care

Telemedicine

Occupational Clinic

Urgent Care

Emergency Room

Nurses speak both English and Spanish, other languages available as needed.
LEARN MORE
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AmTrust Managed Care Program

AmTrust’s Managed Care Program is there for you and your team when you need us. Our experienced claims adjusters partner with medical case managers to ensure the best possible outcome for an injured employee. We offer the right level of care when it’s needed most, creating individualized treatment plans that allow for the employee’s return to work as soon as medically possible – and improve their overall quality of life.

Our Managed Care Program is just one more reason to trust AmTrust for all your small business insurance needs.
URAC Accredited in Wokers' Compensation

AmTrust is now accredited by URAC, the independent leader in promoting healthcare quality through leadership, accreditation, measurement, and innovation, in Workers’ Compensation Utilization Management.

The AmTrust Managed Care Program strives for industry-leading results built on integrity, strong collaboration, communication, and partnership. The URAC’s Workers’ Compensation Utilization Management Accreditation demonstrates our commitment to quality and adherence to nationally recognized guidelines.
AmTrust Recognized by Insurance Business with 5-Star Claims Excellence Award

AmTrust Financial Services, Inc. is pleased to announce it has been recognized by Insurance Business America (IBA) as one of the US’s top performers in Claims for 2025, determined by broker votes nationwide.

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Contact Claims: 888-239-3909

Our claims center is staffed with specialists who are there to assist when you have reported an incident.

General Correspondence

Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence/email subject line.

AmTrust North America Inc.
P.O. Box 89404
Cleveland, OH 44101

Report a Claim

Learn how to report your claim.
Report a claim

Claims Payments to AmTrust

Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence.

AmTrust North America Inc.
P.O. Box 5876
Cleveland, OH 44101

All Claim Overnight/Express Mail Address
800 Superior Ave E., 20th Floor
Cleveland, OH 44114

Payments & Billing Options

Medical Providers and Vendors

Enroll to Receive ACH Payments

With ACH payments, you will receive aggregate payment(s) issued daily, along with an electronic remittance advice listing the invoice number, claim number, and dollar amount deposited into your account. EOB(s) will be sent via a separate email attached as a PDF. If the attachment is too large to send via email, a paper copy will be mailed to you.

To take advantage of this new payment method, please complete the accompanying ACH enrollment form and provide the following required documents:

Signed and dated W9
Bank Verification Document (BVD) — Either a voided check, letter from the bank or top portion of a bank statement
Completed ACH Enrollment Form

Note: If you provide AmTrust with multiple services with multiple, Tax Identification Number (TIN), an ACH form must be completed for each TIN.

Please return the completed ACH form, BVD, and W-9 to ClaimsACH@amtrustgroup.com.

Enroll to Electronic Billing

AmTrust partners with Data Dimensions, a leading provider of e-Billing solutions, to offer a fast, effective, and streamlined e-Billing service for its medical providers and carriers. Data Dimensions acts as a clearinghouse that recieves, validates, and delivers the e-Bills between the medical providers and the carriers, using a secure and standardized platform.

To take advantage of this new billing method, please click on the link to enroll with Data Dimensions as your clearing house.

Link to Enroll: AmTrust - Data Dimensions
AmTrust Payor ID Direct with Data Dimensions: WP113
However, if you are seeking to submit EDI through someone other than Data Dimensions, please check with our trading partner to see if they have assigned a different (but still valid) Payor ID to this route

AmTrust Claims

About AmTrust Claims

AmTrust Customer Benefits

AmCares

AmTrust Managed Care Program

URAC Accredited in Wokers' Compensation

AmTrust Recognized by Insurance Business with 5-Star Claims Excellence Award

Contact Claims: 888-239-3909

General Correspondence

Report a Claim

Claims Payments to AmTrust

Medical Providers and Vendors

Login to AmTrust Online