AmTrust Claims


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Contact Claims

Our claims center is staffed with specialists who
are there to assist when you have reported an incident. 
888-239-3909

AmTrust prides itself on handling claims with accuracy and efficiency. Our experienced staff understands that a timely claims resolution is important for all parties involved. Our claims philosophy is rooted in our overarching commitment to providing our policyholders high-quality service in a timely fashion. 

We have maintained one of the lowest cases-per-adjuster ratios in the insurance industry, enabling our claims team to give our policyholders the individual attention they deserve. We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly. 

By leveraging our comprehensive internal resources such as our staff counsel, special investigation, and managed care team we deliver optimal claim outcomes.  AmTrust prides itself on our strong technical oversight, internal talent pipeline and continued technical investment. 


How to Report a Claim

Different claims require additional information.

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Agent Claims Status

Log in to check the status of your claim.

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Send Documentation for an Existing Claim 


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Find a Medical Provider

Easily find a provider by name, city, or region.

National Provider Directory
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AmCares®

24/7 nurse lines available to injured employees

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Customer Claims Kit

Instructions and FAQs

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To Report a Workers’ Compensation Claim (24 hours a day / 7 days a week), please call 888-239-3909 or submit online

Policyholders should file all claims regardless of whether they think the employee’s injury is work-related, or not. Early claim reporting is essential to a better claim outcome. Don’t delay reporting if you do not have all the details.

Here is information needed to help file a claim: 

  • Name of the insured and policy number
  • Name and contact information of injured worker
  • Injured employee’s SSN
  • Date, time and place of accident
  • Description of accident or incident
  • Name, phone and/or email of person making the report
  • Any information on the injured worker’s lost time
To submit a claim via email, please complete a First Report of Injury or Illness, and include it as part of your email or online submission to WorkersCompClaimReport@AmTrustgroup.com.


To Report a Property Claim (24 hours a day / 7 days a week), please call 888-239-3909

Commercial Property (includes Property, Inland Marine, Crime and Business Owners Policies)

The following information is needed to help file a claim:
  • Name of the insured and policy number
  • Name and contact information of claimant
  • Date, time, and place of accident
  • Name, phone, and/or email of person making the report
  • Any additional information as indicated by your individual policy
To submit a claim via email, please complete a Commercial Property ACORD Form and include it as part of your email submission to commpropertyclaimreport@amtrustgroup.com.


To Report a Motor Vehicle (Auto) Claim (24 hours a day / 7 days a week), please call 888-239-3909 

The following information is needed to help file a claim:
  • Name of the insured and policy number
  • Name and contact information of claimant
  • Date, time, and place of accident
  • Name, phone, and/or email of person making the report
  • Make, model, and VIN of the insured vehicle  
  • Make and model of all other vehicles involved 
  • Current location of all vehicles  
  • Name and contact information for each driver and all passengers  
  • Name and contact information for any known witnesses
  • Any additional information as indicated by your individual policy
To submit a claim via email, please complete a Commercial Auto ACORD Form and include it as part of your email submission to commautoclaimreport@amtrustgroup.com.


To Report a General Liability Claim (24 hours a day / 7 days a week), please call 888-239-3909 

General Liability (Includes General Liability, Umbrella, Non-Profit Social Services, Non-Profit Sexual Abuse and Business Owners policies)

The following information is needed to help file a claim:

  • Name of the insured and policy number 
  • Date, time & place of accident 
  • Description of accident or incident 
  • Name, phone and/or email of person making the report 
  • Physical address of where the loss occurred  
  • Name, address and contact information for all persons claiming injury or damage
  • Name and contact information of any known witnesses
To submit a claim via email, please complete a General Liability ACORD Form and include it as part of your email submission to glclaimreport@amtrustgroup.com.


To Report a Professional and Management Liability Claim, please email the First Notice of Loss to professionalclaims@amtrustgroup.com

The following information is needed to help file a claim:
  • Name of the insured and policy number 
  • Brief Description of the incident or potential incident 
  • Date insured became aware of the incident or potential incident
  • Name, phone, and/or email of person making the report

Professional and Management Liability submissions are only accepted in writing. The First Notice of Loss in written form must include the required information detailed in the notice section of each individual policy.  Please attach any pertinent documents or correspondence, including internal incident reports or legal documents (if applicable).


To Report a Cyber incident, please email us at amtrustcyberclaims@amtrustgroup.com or call our hotline (24 hours a day / 7 days a week), at 877-207-1047 

The following information is needed to help file a claim:
  • Insured name and policy number 
  • Description of the incident 
  • Name, phone, and/or email of person making the report 
  • Name, phone and/or email of the appropriate contact for follow-up information


To Report a Title or Warranty Claim, please contact the number provided in your contract


Existing Claim Inquiry and/or Documentation

General Correspondence – please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence/email subject line. 
AmTrust North America Inc.  
P.O. Box 89404 
Cleveland, OH  44101 
  
Email:  AmTrustClaims@amtrustgroup.com

AmTrust is dedicated to safeguarding both your data and ours. To ensure the efficacy of our communication, we have implemented restrictions on the types of attachments accepted via email. If an unsuitable file format is detected, an automated response is generated, prompting the sender to rectify the issue before resubmitting.‌

Kindly acquaint yourself with the list of accepted file types provided below. Should you find the need to submit any format not listed, we encourage you to reach out to your agent or call our Claims toll free number for assistance. ‌

Accepted File Types - The valid file types supported by our file upload process are:.pdf .doc .docx .jpg .jpeg .gif .png .bmp .xls .xlsx .txt .odt .rtf

  
Claims Payments to AmTrust– please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence. 
AmTrust North America Inc.  
P.O. Box 5876 
Cleveland, OH  44101 
  
All Claim Overnight/Express Mail Address 
800 Superior Ave E., 20th Floor 
Cleveland, OH 44114 


Top 5 Reasons to Work with AmTrust

  • AmTrust is a global provider in the commercial P&C market and the 3rd largest workers’ comp provider in the U.S.
  • Superior claims management team
  • AmTrust Online – 24/7/365 access to claims and policy information, and allows you to submit 200+ Bine Online eligible business classes right at your fingertips
  • Broad, multi-line product portfolio with affordable pricing
  • Flexible payment options for your clients – Easy Pay, AutoPay, Pay-As-You-Owe®(PAYO®) and more
 

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AmTrust Customer Benefits

AmTrust Claims Department offers many benefits to our insureds:
 
  • 24/7 call center, staffed by claims operators, allowing claimants, policyholders and producers to speak with a live person
  • Injured employees, medical providers and others are paid without delay
  • Return-to-work options are initiated through a joint effort among the employer, physician and injured employee
  • Each business segment is supported by a senior position with a high level of experience
  • Preferred One Source Repair Program streamlines claims handling for automobile repairs through quality, authorized collision repair facilities across the country

AmTrust Managed Care Program

AmTrust’s Managed Care Program is there for you and your team when you need us. Our experienced claims adjusters partner with medical case managers to ensure the best possible outcome for an injured employee. We offer the right level of care when it’s needed most, creating individualized treatment plans that allow for the employee’s return to work as soon as medically possible – and improve their overall quality of life.

Our Managed Care Program is just one more reason to trust AmTrust for all your small business insurance needs.

Contact Us

(888) 239-3909

General Correspondence

Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence/email subject line. 

AmTrust North America Inc.  
P.O. Box 89404 
Cleveland, OH  44101 

AmTrustClaims@AmTrustGroup.com
 
Claims Payments to AmTrust

Please include claim number, Claimant Name and Date of Loss/Injury in all correspondence. 

AmTrust North America Inc.  
P.O. Box 5876 
Cleveland, OH  44101 
  
All Claim Overnight/Express Mail Address 
800 Superior Ave E., 20th Floor 
Cleveland, OH 44114 

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