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Important Update: Our thoughts are with everyone affected by the recent hurricanes. Agents and insureds with claims should contact us at 888-239-3909 or visit our claims page for more information.
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How to Report a Claim

Select your claim below and follow the instructions to get started.

Workers' Comp Claim

Property Claim

Motor Vehicle Claim

General Liability Claim

Professional and Management Liability Claim

Cyber Incident

Title or Warranty Claim

Existing Claim

To Report a Workers’ Compensation Claim (24 hours a day / 7 days a week), please call 888-239-3909 or submit online

Policyholders should file all claims regardless of whether they think the employee’s injury is work-related, or not. Early claim reporting is essential to a better claim outcome. Don’t delay reporting if you do not have all the details.

Quickly file Workers’ Compensation Claims via AmTrust Online and receive a claim number instantly. Login at amtrustfinancial.com/login to file a claim.  

Here is information needed to help file a claim: 

  • Name of the insured and policy number
  • Name and contact information of injured worker
  • Injured employee’s SSN
  • Date, time and place of accident
  • Description of accident or incident
  • Name, phone and/or email of person making the report
  • Any information on the injured worker’s lost time

To Report a Property Claim (24 hours a day / 7 days a week), please call 888-239-3909

Commercial Property (includes Property, Inland Marine, Crime and Business Owners Policies)

The following information is needed to help file a claim:
  • Name of the insured and policy number
  • Name and contact information of claimant
  • Date, time, and place of accident
  • Name, phone, and/or email of person making the report
  • Any additional information as indicated by your individual policy
To submit a claim via email, please complete a Commercial Property ACORD Form and include it as part of your email submission to commpropertyclaimreport@amtrustgroup.com.

To Report a Motor Vehicle (Auto) Claim (24 hours a day / 7 days a week), please call 888-239-3909 

The following information is needed to help file a claim:
  • Name of the insured and policy number
  • Name and contact information of claimant
  • Date, time, and place of accident
  • Name, phone, and/or email of person making the report
  • Make, model, and VIN of the insured vehicle  
  • Make and model of all other vehicles involved 
  • Current location of all vehicles  
  • Name and contact information for each driver and all passengers  
  • Name and contact information for any known witnesses
  • Any additional information as indicated by your individual policy
To submit a claim via email, please complete a Commercial Auto ACORD Form and include it as part of your email submission to commautoclaimreport@amtrustgroup.com.

To Report a General Liability Claim (24 hours a day / 7 days a week), please call 888-239-3909 

General Liability (Includes General Liability, Umbrella, Non-Profit Social Services, Non-Profit Sexual Abuse and Business Owners policies)

The following information is needed to help file a claim:

  • Name of the insured and policy number 
  • Date, time & place of accident 
  • Description of accident or incident 
  • Name, phone and/or email of person making the report 
  • Physical address of where the loss occurred  
  • Name, address and contact information for all persons claiming injury or damage
  • Name and contact information of any known witnesses
To submit a claim via email, please complete a General Liability ACORD Form and include it as part of your email submission to glclaimreport@amtrustgroup.com.

To Report a Professional and Management Liability Claim, please email the First Notice of Loss to professionalclaims@amtrustgroup.com

The following information is needed to help file a claim:
  • Name of the insured and policy number 
  • Brief Description of the incident or potential incident 
  • Date insured became aware of the incident or potential incident
  • Name, phone, and/or email of person making the report

Professional and Management Liability submissions are only accepted in writing. The First Notice of Loss in written form must include the required information detailed in the notice section of each individual policy.  Please attach any pertinent documents or correspondence, including internal incident reports or legal documents (if applicable).

To Report a Cyber incident, please email us at amtrustcyberclaims@amtrustgroup.com or call our hotline (24 hours a day / 7 days a week), at 877-207-1047 

 

The following information is needed to help file a claim:

  • Insured name and policy number 
  • Description of the incident 
  • Name, phone, and/or email of person making the report 
  • Name, phone and/or email of the appropriate contact for follow-up information

To Report a Title or Warranty Claim, please contact the number provided in your contract

Existing Claim Inquiry and/or Documentation

General Correspondence – please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence/email subject line. 
AmTrust North America Inc.  
P.O. Box 89404 
Cleveland, OH  44101 
  
Email:  AmTrustClaims@amtrustgroup.com

AmTrust is dedicated to safeguarding both your data and ours. To ensure the efficacy of our communication, we have implemented restrictions on the types of attachments accepted via email. If an unsuitable file format is detected, an automated response is generated, prompting the sender to rectify the issue before resubmitting.‌

Kindly acquaint yourself with the list of accepted file types provided below. Should you find the need to submit any format not listed, we encourage you to reach out to your agent or call our Claims toll free number for assistance. ‌

Accepted File Types - The valid file types supported by our file upload process are:.pdf .doc .docx .jpg .jpeg .gif .png .bmp .xls .xlsx .txt .odt .rtf
  
Claims Payments to AmTrust– please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence. 
AmTrust North America Inc.  
P.O. Box 5876 
Cleveland, OH  44101 
  
All Claim Overnight/Express Mail Address 
800 Superior Ave E., 20th Floor 
Cleveland, OH 44114 

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