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AmCares® offers 24/7 nurse triage to all policyholders at no additional cost. Our nurses use nationally recognized triage guidelines to identify the appropriate level of care. Always make AmCares your first step after a workplace injury, as nurses will assess the situation and recommend care options, including:

• Self-Care
• Telemedicine
• Occupational Clinic
• Urgent Care
• Emergency Room

Callers can report a claim and receive medical care guidance immediately after a workplace injury with just one call to claims reporting at 888-239-3909.
If the injured employee is available by phone and has not already received care, select the option to speak to a nurse for timely assessment and care recommendations.
A nurse will inform about in-network providers if treatment is necessary.

Nurse Triage Process

The injury occurs on the job site
Supervisor and employee calls the AmCares Nurse Triage through either:
- Contacting claims reporting at 888-239-3909 and selecting option to speak to nurse
- Calling the dedicated nurse triage phone number provided if policyholder is formally enrolled in program
A Registered Nurse (RN) assesses the injury and identifies level of care needed
The nurse educates the employee on self-care treatment or if needed, directs the employee to the most appropriate level of care
Injury and incident details obtained for claims reporting
Service includes triage, claims reporting, and a follow-up call for self-care
If the policyholder has formally enrolled in service, an AmCares Point of Injury Report is sent to the predesignated policyholder contacts and claims reporting (if a claim needs to be established)
Calls in which medical treatment is needed may incur an expense charge paid from the established claim
One phone call addresses nurse triage and claims reporting

The focus of AmCares is to get injured employees to the right level of care as soon as possible. Policyholders using AmCares generally see an increase in injured employee satisfaction and network utilization, and they may see a reduction in:

Medical costs
Lost time from work
Unnecessary emergency room visits
Lag time

AmTrust AmCares®

Nurse Triage Process

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