AmTrust AmCares®

AmCares® offers insureds' injured employees the option for nurse triage as part of their claims process.

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AmCares® 24/7 Nurse Line: Your First Step for Injured Employees
AmCares® offers 24/7 nurse triage to all policyholders at no additional cost. Our nurses use nationally recognized triage guidelines to identify the appropriate level of care. Always make AmCares your first step after a workplace injury, as nurses will assess the situation and recommend care options, including:

• Self-Care
• Telemedicine
• Occupational Clinic
• Urgent Care
• Emergency Room
Key Takeaways

Key Takeaways
  • Callers can report a claim and receive medical care guidance immediately after a workplace injury with just one call to claims reporting at 888-239-3909.
  • If the injured employee is available by phone and has not already received care, select the option to speak to a nurse for timely assessment and care recommendations.
  • A nurse will inform about in-network providers if treatment is necessary.

Nurse Triage Process

  • The injury occurs on the job site
  • Supervisor and employee calls the AmCares Nurse Triage through either:
    • Contacting claims reporting at 888-239-3909 and selecting option to speak to nurse
    • Calling the dedicated nurse triage phone number provided if policyholder is formally enrolled in program
  • A Registered Nurse (RN) assesses the injury and identifies level of care needed
  • The nurse educates the employee on self-care treatment or if needed, directs the employee to the most appropriate level of care
  • Injury and incident details obtained for claims reporting 
  • Service includes triage, claims reporting, and a follow-up call for self-care
  • If the policyholder has formally enrolled in service, an AmCares Point of Injury Report is sent to the predesignated policyholder contacts and claims reporting (if a claim needs to be established)
  • Calls in which medical treatment is needed may incur an expense charge paid from the established claim
  • One phone call addresses nurse triage and claims reporting
Benefits of Using AmCares®

Benefits of Using AmCares®
The focus of AmCares is to get injured employees to the right level of care as soon as possible. Policyholders using AmCares generally see an increase in injured employee satisfaction and network utilization, and they may see a reduction in:
  • Medical costs
  • Lost time from work
  • Unnecessary emergency room visits
  • Lag time

Get In Touch

Please contact Amcaresnursetriage@amtrustgroup.com with any questions or contact your Customer Experience Manager to enroll in program.
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