AmTrust prides itself on handling claims expertly and expeditiously. Our experienced staff understands that a timely claims conclusion is important for all parties involved. Our claims philosophy is rooted in our overarching commitment to providing our policyholders high-quality service in a timely fashion.
We maintain one of the lowest cases-per-adjuster ratios in the insurance industry, enabling our claims team to give our policyholders the individual attention they deserve. We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly.
Our professional claims staff has an average of 20+ years of experience, and our adjusters maintain low workloads, enabling them to effectively manage claims. Team approach to the claims-filing process between the injured worker, employer and medical professional.
We have specialized units for Anti-Fraud, Subrogation and Legal Bill Review, which streamlines the handling of important ancillary functions and allows claims adjusters to stay focused on the underlying claim.
AmTrust has always been committed to using evolving technology to make it easier for our customers to interact with us and access vital information related to their insurance policies:
- Automated claims systems
- Paperless claim filings and electronic claims notes
- Claims reporting hotline
- Direct phone line and email access to all claims adjusters