To Report a Workers’ Compensation Claim (24 hours a day / 7 days a week), please call 888-239-3909 or submit online
Policyholders should file all claims regardless of whether they think the employee’s injury is work-related, or not. Early claim reporting is essential to a better claim outcome. Don’t delay reporting if you do not have all the details.
Here is information needed to help file a claim:
- Name of the insured and policy number
- Name and contact information of injured worker
- Injured employee’s SSN
- Date, time and place of accident
- Description of accident or incident
- Name, phone and/or email of person making the report
- Any information on the injured worker’s lost time
To submit a claim via email, please complete a
First Report of Injury or Illness, and include it as part of your email or online submission to
WorkersCompClaimReport@AmTrustgroup.com.
To Report a Property Claim (24 hours a day / 7 days a week), please call 888-239-3909
Commercial Property (includes Property, Inland Marine, Crime and Business Owners Policies)
The following information is needed to help file a claim:
- Name of the insured and policy number
- Name and contact information of claimant
- Date, time, and place of accident
- Name, phone, and/or email of person making the report
- Any additional information as indicated by your individual policy
To submit a claim via email, please complete a
Commercial Property ACORD Form and include it as part of your email submission to
commpropertyclaimreport@amtrustgroup.com.
To Report a Motor Vehicle (Auto) Claim (24 hours a day / 7 days a week), please call 888-239-3909
The following information is needed to help file a claim:
- Name of the insured and policy number
- Name and contact information of claimant
- Date, time, and place of accident
- Name, phone, and/or email of person making the report
- Make, model, and VIN of the insured vehicle
- Make and model of all other vehicles involved
- Current location of all vehicles
- Name and contact information for each driver and all passengers
- Name and contact information for any known witnesses
- Any additional information as indicated by your individual policy
To submit a claim via email, please complete a
Commercial Auto ACORD Form and include it as part of your email submission to
commautoclaimreport@amtrustgroup.com.
To Report a General Liability Claim (24 hours a day / 7 days a week), please call 888-239-3909
General Liability (Includes General Liability, Umbrella, Non-Profit Social Services, Non-Profit Sexual Abuse and Business Owners policies)
The following information is needed to help file a claim:
- Name of the insured and policy number
- Date, time & place of accident
- Description of accident or incident
- Name, phone and/or email of person making the report
- Physical address of where the loss occurred
- Name, address and contact information for all persons claiming injury or damage
- Name and contact information of any known witnesses
To submit a claim via email, please complete a
General Liability ACORD Form and include it as part of your email submission to
glclaimreport@amtrustgroup.com.
To Report a Professional and Management Liability Claim, please email the First Notice of Loss to professionalclaims@amtrustgroup.com
The following information is needed to help file a claim:
- Name of the insured and policy number
- Brief Description of the incident or potential incident
- Date insured became aware of the incident or potential incident
- Name, phone, and/or email of person making the report
Professional and Management Liability submissions are only accepted in writing. The First Notice of Loss in written form must include the required information detailed in the notice section of each individual policy. Please attach any pertinent documents or correspondence, including internal incident reports or legal documents (if applicable).
To Report a Cyber incident, please email us at amtrustcyberclaims@amtrustgroup.com or call our hotline (24 hours a day / 7 days a week), at 877-207-1047
The following information is needed to help file a claim:
- Insured name and policy number
- Description of the incident
- Name, phone, and/or email of person making the report
- Name, phone and/or email of the appropriate contact for follow-up information
To Report a Title or Warranty Claim, please contact the number provided in your contract
Existing Claim Inquiry and/or Documentation
General Correspondence – please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence/email subject line.
AmTrust North America Inc.
P.O. Box 89404
Cleveland, OH 44101
Email:
AmTrustClaims@amtrustgroup.com
AmTrust is dedicated to safeguarding both your data and ours. To ensure the efficacy of our communication, we have implemented restrictions on the types of attachments accepted via email. If an unsuitable file format is detected, an automated response is generated, prompting the sender to rectify the issue before resubmitting.
Kindly acquaint yourself with the list of accepted file types provided below. Should you find the need to submit any format not listed, we encourage you to reach out to your agent or call our Claims toll free number for assistance.
Accepted File Types - The valid file types supported by our file upload process are:.pdf .doc .docx .jpg .jpeg .gif .png .bmp .xls .xlsx .txt .odt .rtf
Claims Payments to AmTrust– please include Claim Number, Claimant Name, and Date of Loss/Injury in all correspondence.
AmTrust North America Inc.
P.O. Box 5876
Cleveland, OH 44101
All Claim Overnight/Express Mail Address
800 Superior Ave E., 20th Floor
Cleveland, OH 44114
Top 5 Reasons to Work with AmTrust
- AmTrust is a global provider in the commercial P&C market and the 3rd largest workers’ comp provider in the U.S.
- Superior claims management team
- AmTrust Online – 24/7/365 access to claims and policy information, and allows you to submit 200+ Bine Online eligible business classes right at your fingertips
- Broad, multi-line product portfolio with affordable pricing
- Flexible payment options for your clients – Easy Pay, AutoPay, Pay-As-You-Owe®(PAYO®) and more
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